Marita Skjuve

The User Experience of ChatGPT: Findings from a Questionnaire Study of Early Users

2023 · 124 Zit.

Why do people use ChatGPT? Exploring user motivations for generative conversational AI

2024 · 63 Zit. · First Monday

Why People Use ChatGPT

2023 · 7 Zit. · SSRN Electronic Journal

Flexibility or Structure? A Comparison of Customer Service User Experiences with LLM-Based and Intent-Based Conversational AI

2026 · 0 Zit. · SSRN Electronic Journal

Large language models in daily life: Users’ perceptions of beneficial assistance and undue reliance

2026 · 0 Zit. · First Monday

<p>Conversational AI and Transparency Statements: Design Options and Impact on User Perceptions</p>

2026 · 0 Zit. · SSRN Electronic Journal

ChatGPT as a mental health advisory service: Comparing evaluations from youth and health professionals

2026 · 0 Zit. · Digital Health

<p><span>Predefined Rule-Based NLU Vs LLM Generated Responses in Conversational AI: A Study of Customer Service Dialogs in the Wild</span><span></span></p>

2026 · 0 Zit. · SSRN Electronic Journal