Large Language Models Humanize Technology

Abstract

Large Language Models (LLMs) have made rapid progress in recent months and weeks, garnering significant public attention. This has sparked concerns about aligning these models with human values, their impact on labor markets, and the potential need for regulation in further research and development. However, the discourse often lacks a focus on the imperative to widely diffuse the societal benefits of LLMs. To qualify this societal benefit, we assert that LLMs exhibit emergent abilities to humanize technology more effectively than previous technologies, and for people across language, occupation, and accessibility divides. We argue that they do so by addressing three mechanizing bottlenecks in today's computing technologies: creating diverse and accessible content, learning complex digital tools, and personalizing machine learning algorithms. We adopt a case-based approach and illustrate each bottleneck with two examples where current technology imposes bottlenecks that LLMs demonstrate the ability to address. Given this opportunity to humanize technology widely, we advocate for more widespread understanding of LLMs, tools and methods to simplify use of LLMs, and cross-cutting institutional capacity.

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