Rethinking Patient Engagement in the Era of AI Chatbots

Abstract

The Rise and Advent of AI Chatbots in Healthcare settings has openednew opportunities to increase patient engagement and improve the way communication is done within health care. Powered by sophisticated natural language processing (NLP) and machine learning-based algorithms, chatbots are being projected as digital assistants that can automate repetitive engagements while also responding to queries in real-time and offer personalized health tips. But even though the intentions are good, there is anissue when it comes to effectiveness emotional intelligence and potential ethical concerns.

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